Crafting Trade

Terms & Conditions

About These Terms & Conditions

By accessing our website or telephoning us, you are agreeing to the terms and conditions of this document. These terms and conditions were created and are maintained by:

Crafting Trade
Craft Channel Productions Ltd
Unit A, Coney Green Networkcentre
Wingfield View, Clay Cross
Chesterfield, Derbyshire
S45 9HX
United Kingdom

Tel: +44 (0)1246 868120

Website Content

All content found on the website (except user-submitted) is the property of You are authorised to use the content for personal or non-commercial purposes with the following limitations:

  • Viewing the website on a computer
  • Printing individual pages
  • Storing individual pages electronically (to a storage device)
  • Storing individual downloads electronically (to a storage device)
  • You are not permitted to distribute and/or supply our content without prior written permission from Crafting Trade.


Upon registering on our website, your account will require approval which will take approximately 2 working days, subject to verification of any supporting documentation. We will require the following details in order to approve your account:

  • Full name of company owner
  • Full Company name and address
  • Company VAT number (if applicable)
  • Certificate of Sales Tax (if applicable) – See Sales Tax section below
  • Commercial Premises/Address (Distributors/Wholesale)
  • Quantity of stockists supplied to (Distributors/Wholesale)

Please complete the online registration and email any supporting documents to and you will receive an email once your account is approved/declined or on hold awaiting further documentation.

Discount Level

Discount levels are no longer one set % across all products, they are dependent on the individual product categories. Please check the individual products on our website for the current discount level.

Minimum Retail & Distributor Requirements


  • Minimum quantities of 3 per individual item line (unless an alternative minimum quantity is specified on the website.)
  • Minimum order value is £150.00 GBP.
  • There is no set order frequency for standard Trade/Retail accounts, however any inactive accounts will be contacted after 12 months and may be closed down.


  • Minimum quantities of 5 per individual item line (unless an alternative minimum quantity is specified on the website.)
  • Minimum order value is £350.00 GBP.
  • Total combined orders value needs to reflect the minimum currency equivalent of £2000.00 GBP per quarter (£8,000.00 GBP per annum).
  • Minimum order frequency is once per quarter.
  • Proof of company premises is required.

Any Distributors falling below this level will have their account reviewed after 6 months and moved to Retailer/Stockist level if the minimum quarterly value is not met.

Pricing and Amendments


Advance payment is optional for retailers/stockists, if you choose to make payment in advance we will not process any automated payments until the order is ready for despatch. If you choose payment on despatch we will contact you once the order is packed and allow 14 days for payment to be made from this date.


Advance payment is not available for distributors, we will contact you once the order is packed, please see the Carriage and Shipping section below.

  • Any items out of stock at the time of packing will be deducted/refunded and confirmed via email.
  • We do not mark any items to follow at a later date unless under specific circumstances.
  • We cannot split orders once placed.
  • We reserve the right to restrict deliveries and/or cancel orders to overdue credit accounts.

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

Brand Ambassadors

Brand Ambassador positions are now available to our UK and International retailers. Brand Ambassadors will be our retailers/stockists who are also crafters and demonstrators, that know the craft industry well and run workshops and provide demonstrations for customers from their shop/store and promote one or more of our brands.

  • As a Brand Ambassador there is an additional discount available in addition to the retail discount for some products, this will be decided on an individual basis.
  • We will offer additional one to one training, group demonstrations and online tutorials delivered by our experts.
  • From time to time we may attend occasional demonstration days and offer support for new products.
  • Additional company details will be listed on our website(s) for each Brand Ambassador with the opportunity to list their live demonstration/open day dates to a wider network.

Additional Requirements for Brand Ambassadors:

  • Bricks and Mortar store
  • Video demonstrations/Workshop/Open Day images/Crafting Blog links.
  • Total combined orders value needs to reflect the minimum annual currency equivalent of £750.00 GBP.

For full details on how to become a brand Ambassador please contact

*We may review Brand Ambassador accounts at any time should the requirements not be met and move to standard retail accounts.

Sales Tax

EU customers with locally registered tax numbers will need to include these when registering, upon successful checks Sales Tax charges will be deducted at checkout. Customers outside of the EU will be required to provide a Certificate of Taxable Status upon registering, or will need to confirm if this is not applicable using the notes section at registration. Existing customer accounts cannot be back dated upon receipt of this document, but can be amended following successful checks. Any tax-exempt international customers choosing delivery to a UK address will be charged VAT additionally on a separate VAT invoice unless proof of freight forwarding for complete delivery can be emailed to us in one of the following formats:

  • Authenticated Sea-waybills or Air-waybills
  • PIM/PIEX International Consignment Notes
  • Master Air-waybills of lading
  • Certificates of Shipment containing full details of the consignment and how it left the EC.
  • International consignment note/Lettre De Voiture International (CMR) fully completed by the consignor, the haulier and the receiving consignee, or Freight Transport Association own transport documents fully completed and signed by the receiving customer

Carriage and Shipping

International retail/stockist shipping fees are calculated using Fed Ex software which compares location, size and weight. The current rates are updated as of March 2018, and will be reviewed under the next Fed Ex rates update.

International distributors/wholesalers will have shipping charges applied after their order is packed due to higher volume orders, we will email an updated invoice with shipping fees when the items are ready for despatch, until this stage in the process shipping charges will show as zero on the invoice.

Shipping timescales will vary depending on location, we currently use Fed Ex who list their approximate timescales on their website, alternatively please contact us with your location and we can check for you.

If you would prefer to instruct alternative couriers please contact us after placing your order and we can cancel out any shipping charges.

Upon despatch, tracking numbers are emailed automatically on all shipments once logged on FedEx, however, please contact us should you not receive a tracking reference and we can check for you.

Fed Ex will attempt delivery on separate working days up to a maximum of three, if a delivery cannot be made after 3 unsuccessful attempts we will contact you. If no response is received and an order is returned to us by Fed Ex due to unsuccessful delivery attempts the shipping fees will still be charged to your account in addition to any further shipping fees for re-delivery.

Customs and Importation Charges

Our shipping prices cover collection and transit of the items, any additional importation charges and tax will be the responsibility of the importing company, please check customs and excise charges for your location before placing an order if you are unsure.

Payment Methods

We accept the following payment methods when ordering through our website:
Visa Debit
Visa Electron

All card payments are processed using SagePay. If paying via BACS, please choose ‘Payment on Despatch’ when placing your order and contact us for the appropriate bank details.

Returns/Refunds and Cancellation Policy

Craft Channel Productions Limited do not operate a sale or return policy and returns will only be accepted for goods which are either incorrectly supplied or unfit for purpose. For any incorrect items received, please contact our Trade Line on 01246 868120 or email us at quoting the consignment reference and/or order number.

  • All claims must be notified within 7 days of receipt, any claims received after this time will not be considered. We will also require photographic evidence of the incorrect items received including multiples of each individual product where applicable.
  • For any items damaged in transit we will require confirmation within 7 days of receipt, together with photographic evidence of the packaging and contents showing the damage sustained as this is a standard requirement for any claim to be made to our couriers. We will replace the items and send with your next order or refund depending on preference/stock availability.
  • Any products that need to be replaced will only be shipped to our direct retailers/distributors and not to the end customer.
  • Refunds will only be made to the card/account used to pay for the original order, for orders initially paid by BACs we will require your account details so we can authorise a refund.

We reserve the right to cancel orders within 24 hours or up to the order is shipped. We will refund the order to the card or PayPal account used to originally pay for the order.


Risk on the goods passes to the buyer upon delivery.

Retention of Title

Title remains with Craft Channel Productions Limited until full cleared payment has been received.

Account Review/Closure

  • Accounts will be reviewed where requirements are not met and may face closure unless a valid reason is offered, we will make contact via email before any changes are made and allow 14 days for any response to be made.
  • Distributors must sell to retailers and not directly to customers, and we may request a full list of stockists supplied to at outset or during any future reviews.
  • We will not support any Stockists or Distributors offering pre-orders or announcing product releases straight from the Create & Craft launch before they are officially released on the trade website. The only exception to this is the Tattered Lace magazine which is released usually within a week of the official launch on Create and Craft and we understand pre-order subscriptions are often used between stockists and their customers.

Account Refusal

  • Crafting Trade reserve the right to refuse any accounts that do not meet the specified requirements, have previously failed fulfilling payment commitments or have in any way used defamatory comments against the company or our products.

Changes to Terms & Conditions

These terms and conditions were last updated on the 9th May 2018. We may change these terms and conditions at any time and without prior notice.

Please contact should you have any queries regarding these terms and conditions.