Terms & Conditions

About These Terms & Conditions

By accessing our website or telephoning us, you are agreeing to the terms and conditions of this document.

These terms and conditions were created and are maintained by:

Tattered Lace Trade
Craft Channel Productions Ltd
Unit A, Coney Green Networkcentre
Wingfield View
Clay Cross
S45 9HX
United Kingdom

Website: http://www.tatteredlacetrade.com
Tel: +44 (0) 1246 862418

Website Content

All content found on the website (except user-submitted) is the property of Tattered Lace.

You are authorised to use the content for personal or non-commercial purposes with the following limitations:

  • Viewing the website on a computer
  • Printing individual pages
  • Storing individual pages electronically (to a storage device)
  • Storing individual downloads electronically (to a storage device)

You are not permitted to distribute and/or supply our content without prior written permission from Tattered Lace.


Upon registering on our website, your account will need to be approved which will approximately take 2 working days, subject to verification of supporting documentation.

We will require the following details in order to approve your account:

  • Full name of company owner
  • Full Company name and address
  • Company VAT number (if applicable)
  • Certificate of Sales Tax (if applicable) – See Sales Tax section below
  • Proof of company premises is required, either a website link or emailed images will suffice
  • Quantity of stockists supplied to (distributors only)

Please complete the online registration and email any additional documents to info@tatteredlacetrade.com and you will receive an email once your account is approved/declined/pending.

Minimum Order Requirements

For retailers/stockists minimum quantities of 2 per individual item unless alternative quantity is specified on the website. Minimum order value is £100.00 GBP.

For distributors minimum quantities of 5 per individual item unless alternative quantity is specified on the website. Minimum order value is £350.00 GBP, total combined orders value needs to reflect the minimum currency equivalent of £2000.00 GBP per quarter (£8,000 GBP+ per annum). Minimum order frequency is once per quarter.

Pricing and Amendments

Advance payment is optional for retailers/stockists, we can contact you once the order is packed, but will not process any automated payments until the order is ready for despatch.

Advance payment is not available for distributors, we will contact you once the order is packed.

Any items out of stock at the time of packing will be deducted/refunded and confirmed via email.

We cannot split orders once placed. We reserve the right to restrict deliveries and/or cancel orders to overdue credit accounts.

By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

Sales Tax

EU customers with locally registered tax numbers will need to include these when registering, upon successful checks Sales Tax charges will be deducted at checkout.

Customers outside of the EU will be required to provide a Certificate of Taxable Status upon registering, or will need to confirm if this is not applicable using the notes section at registration. Existing customer accounts cannot be back dated upon receipt of this document, but can be amended following successful checks.

Any tax-exempt international customers choosing delivery to a UK address will be charged VAT additionally on a separate VAT invoice unless proof of freight forwarding for complete delivery can be emailed to us in one of the following formats:

  • Authenticated Sea-waybills or Air-waybills
  • PIM/PIEX International Consignment Notes
  • Master Air-waybills of lading
  • Certificates of Shipment containing full details of the consignment and how it left the EC.
  • International consignment note/Lettre De Voiture International (CMR) fully completed by the consignor, the haulier and the receiving consignee, or Freight Transport Association own transport documents fully completed and signed by the receiving customer

Carriage and Shipping

International retail/stockist shipping fees are calculated using Fed Ex software which compares location, size and weight. International distributors/wholesalers will have shipping charges applied after their order is packed due to higher volume orders, we will email an updated invoice with shipping fees when the items are ready for despatch, until this stage in the process shipping charges will show as zero on the invoice.

For credit accounts we aim to despatch all orders within 5 days however we may have exceptions at busier periods, proforma orders will be shipped after cleared payment has been received.

Shipping timescales will vary depending on location, we currently use Fed Ex who list their approximate timescales on their website, alternatively please contact us with your location and we can check for you. If you would prefer to instruct alternative couriers please contact us after placing your order and we can cancel out any shipping charges.

Any order which cannot be shipped in full and requires part shipment (follow up) dispatches to be made due to our stock levels will not incur further shipping costs and will be covered within the agreed shipping price on your invoice.

Upon despatch, tracking numbers are emailed automatically on all shipments once logged on FedEx, however, please contact us should you not receive a tracking reference and we can check for you.

Customs and Importation Charges

Our shipping prices cover collection and transit of the items, any additional importation charges and tax will be the responsibility of the importing company, please check customs and excise charges for your location before placing an order if you are unsure.

Payment Methods

We accept the following payment methods when ordering through our website:

  • Visa
  • Visa Debit
  • Visa Electron
  • Mastercard
  • PayPal
  • BACS

All card payments are processed using SagePay.  If paying via BACS, please choose ‘Payment on Despatch’ when placing your order and contact us for the appropriate bank details.

Returns/Refunds Policy

Craft Channel Productions Limited do not operate a sale or return policy and returns will only be accepted for goods which are either incorrectly supplied or unfit for purpose.

For any incorrect items received, please contact our Sales Office on 01246 862418 or email us at info@tatteredlacetrade.com quoting the despatch note number and order number. All claims must be notified within 7 days of receipt, any claims received after this time will not be considered. We will also require photographic evidence of the incorrect items received including multiples of each individual product where applicable.

For any items damaged in transit we will require confirmation within 48 hours of receipt, and photographic evidence of the packaging and contents showing the damage sustained as this is a standard requirement for any claim to be made. We will replace the items and send with your next order or refund them depending on preference/stock availability. Any dies that need to be replaced will only be shipped to retailers/distributors and not to the end customer.

Refunds will only be made to the card/account used to pay for the original order, for orders initially paid by BACs we will require your account details so we can authorise a refund.


Risk on the goods passes to the buyer upon delivery.

Retention of Title

Title remains with Craft Channel Productions Limited until full cleared payment has been received.

Account Review/Closure

Accounts will be reviewed where requirements are not met and may face closure unless a valid reason is offered, we will make contact via email before any changes are made however.

Where minimum order requirements are not met we may reduce your account level to retail/stockist unless a new order is placed or valid reason is offered, we will make contact via email before any changes are made however.

Distributors must sell to retailers and not directly to customers only, we may request a full list of stockists supplied to at outset or during any future reviews.

We will not support any Stockists or Distributors offering pre-orders or announcing product releases straight from the Create & Craft launch before they are officially released on the trade website. The exception to this is the Tattered Lace magazine which is released usually within a week of the official launch on Create and Craft and we understand pre-order subscriptions are often used between stockists and their customers.

Frequently Asked Questions

Before you get started here are a couple of frequently asked questions:

  • Any new Tattered Lace product ranges we release usually hold a 28 day exclusivity period with Create & Craft/Ideal World so these items may not appear on the website until that period ends.
  • Any Hobbycraft exclusive dies are not available to other stockists.
  • Any items you may have seen elsewhere but are not available online will be either exclusive, discontinued or awaiting release, please contact us if you have any queries regarding these items.

Changes to Terms & Conditions

These terms and conditions were last updated on the 10th June 2017.

We may change these terms and conditions at any time and without notice.