Privacy Policy

1. About This Privacy Policy

We are completely committed to the protection of the privacy of our website visitors and telephone customers, this privacy policy has been created to document how information is collected and how it is used. By accessing our website or telephoning us, you are agreeing to the terms of this privacy policy.

This privacy policy was created and is maintained by:

Tattered Lace
Unit A, Coney Green Networkcentre
Wingfield View
Clay Cross
S45 9HX

Tel: +44 (0) 1246 862418
Fax: +44 (0) 1246 860652

2. Personal Information

This part of the document shows how personal information is collected and used.

To fulfil an order over the inteet or telephone it is necessary for us to collect your personal information including but not limited to name, company name, address, post code, telephone number, fax number and email address. We may also contact you via email with details of products and/or related communications which could be of interest to you. You can unsubscribe from these emails at anytime by clicking the 'Unsubscribe' link in the footer of the email.

Upon placing an order on-line it is also necessary for us to collect your payment details, including but not limited to name on card, card number, start date, expiry date, card type and issue number. We do not store credit card details nor do we share customer details with any 3rd parties.

Upon placing an order by telephone it is necessary for us to collect your payment details as above, this information is entered directly into our 'Card Holder Not Present' payment system which will process your order, these payment details are also never stored by us.

3. Accuracy of Collected Data

Information collected upon registering an account can be rectified at any time through the edit account details section of your account, if you wish to completely remove your account please contact us.

4. Security

Although no technology can be fully secure, we take appropriate steps to secure all data entered by our users. All pages which allow a user to enter sensitive information such as payment details are encrypted to the industry standard level.

5. Disclosure

We will not publish, give, sell or rent your information to anyone. However, we reserve the right to disclose user information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with us, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe that the law requires it.

6. Cookies & Visitor Identification

Upon browsing to the website, information will be stored on your computer in a cookie, a cookie is a small text file which websites use to store information on the users computer.

Information stored about you includes but is not limited to:

  • Shopping cart information
  • Phrases and keywords
  • Visit duration
  • Pages viewed
  • Operating system
  • Web browser
  • Referral URL

This information is used for us to understand the technologies used by our visitors to further improve the website.

We use the following cookies on this website:

  • jssHash: Used to store details on your current site visit, including your login status.
  • CraftingCart: Used to store details of what you have added to your Cart
  • Google Analytics: Used to track our site usage for later analysis - no personal data is collected

7. Changes to Privacy Policy

This policy was last updated on the 14th January 2014.

We may change this privacy policy at any time and without notice.